Cedar Animal Hospital at 150 Cedar Street in Richmond Hill, Georgia

Customer Reviews about Cedar Animal Hospital

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  The first time we went to Cedar Valley was bcuz we were new to the area and our dog had an awful accident and Cedar Valley came highly recommended. Location is great, prices are amazing but customer service is horrendous. When entering the facility you are not greeted and once you sign in you are ignored until whatever task they are doing is completed. Today I went in for a follow up appointment and I signed in and there were TWO customer service reps at the desk. They did not acknowledge my presence and one of them left from behind the desk to go outside without asking if I needed help. The other rep was typing at the computer with her head down and I stood there for a good while before I asked her if I should come back later . Without looking up she told me she was busy but what did I need. I was the only one at the desk but I guess she was doing a new customer intake On a customer who was seated because she shouted "Are you military" across the room. When calling Cedar Animal Hospital they answer the phone and sound like they are unhappy with where they work. Here are some tips: 1. Greet customer when entering facility and after they sign in direct them to a have a seat , if busy , or ask HOW they can help you. Not ask, what does a customer need. 2. Answer the phone with the greeting of the day, state their name, and ask how can they assist. 3. Wear name tags so the customer knows your name and it builds familiarity among the customer and staff in such a small community. On a positive note there is a young tall gentlemen with glasses who takes the animals to the back for shots and he is always friendly. Maybe he could give lessons on proper customer service
  October 04, 2017

  by L M

Opening hours Open now

Today: 07:30 am — 06:00 pm

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About Cedar Animal Hospital in Richmond Hill